Terms of Service

By visiting our website, requesting a demo, submitting an inquiry, or entering into an agreement with us for any of our Services, you confirm that you have the authority to bind the organization you represent to these Terms, and that you accept them on that organization’s behalf. If you do not agree to these Terms, please do not use our website or Services.

SIAM ON CLOUD provides enterprise software and technology services for the travel industry, including travel booking technology, AI-powered automation (such as conversational AI, predictive intelligence, and workflow automation), cloud infrastructure, data and analytics solutions, and related digital transformation services. The specific features, scope, and service levels available to a given client are defined in the applicable Order Form, Master Services Agreement, or similar signed agreement (“Client Agreement”).

Our Services are intended for business use by organizations operating in the travel industry and related sectors, and are not directed at consumers or individuals under the age of 18. If we provide you with account credentials or access to a client portal, you are responsible for maintaining the confidentiality of those credentials and for all activity that occurs under your account.

Where SIAM ON CLOUD provides Services to a client under a signed Order Form, Master Services Agreement, Data Processing Agreement, or Statement of Work, the terms of that Client Agreement govern the specific Services, pricing, service levels, and data handling for that engagement. In the event of a conflict between these Terms and a Client Agreement, the Client Agreement takes precedence for the matters it specifically addresses.

You agree not to use our website or Services to:

• Violate any applicable law, regulation, or third-party right.
• Reverse engineer, decompile, or attempt to extract the source code of our platforms, except where permitted by law.
• Interfere with or disrupt the integrity or performance of our Services, including through unauthorized access, scraping, or denial-of-service activity.
• Transmit malware, unsolicited advertising, or any content that infringes the intellectual property or privacy rights of others.
• Misrepresent your identity or affiliation, or use the Services on behalf of an organization without authorization.

Fees for our Services are set out in the applicable Order Form or Client Agreement. Unless stated otherwise, fees are quoted exclusive of applicable taxes, are non-refundable, and are payable according to the invoicing schedule agreed with each client. Late payments may be subject to suspension of Services in accordance with the terms of the relevant Client Agreement.

All content, software, designs, trademarks, and other materials made available through our website and Services (excluding client data and third-party materials) are the property of SIAM ON CLOUD or our licensors and are protected by intellectual property laws. Subject to your compliance with these Terms and any applicable Client Agreement, we grant you a limited, non-exclusive, non-transferable right to access and use our website and Services for your internal business purposes. No other rights are granted by implication.

Our Services may integrate with, or rely on, third-party platforms and providers referenced on our website, such as global distribution systems and cloud infrastructure providers. We do not control these third-party systems and are not responsible for their availability, accuracy, or performance. Your use of any third-party service accessed through our platforms may be subject to that provider’s own terms.

Each party may have access to confidential or proprietary information of the other party in connection with the Services. Both parties agree to protect the other’s confidential information with the same degree of care used to protect their own confidential information of similar nature, and not less than a reasonable standard of care, and to use it only for the purposes of the engagement, subject to any more specific confidentiality provisions in a Client Agreement.

Our collection and use of personal data in connection with our website and Services is described in our Privacy Policy. Where we process personal data on behalf of a client as part of the Services, that processing is governed by the Data Processing Agreement or equivalent terms in the applicable Client Agreement, consistent with Thailand’s Personal Data Protection Act B.E. 2562 (2019) and, where applicable, the GDPR.

We aim to maintain high levels of platform availability and use industry-standard cloud infrastructure to support reliability and scalability. Specific uptime commitments, if any, are set out in the Service Level Agreement referenced in the applicable Client Agreement. We may perform scheduled maintenance, and Services may occasionally be unavailable due to factors outside our reasonable control.

Except as expressly stated in a Client Agreement, our website and Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by law, and except as otherwise set out in a Client Agreement, SIAM ON CLOUD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of our website or Services, even if advised of the possibility of such damages. Our aggregate liability for any claim arising from these Terms or the Services will be limited as set out in the applicable Client Agreement.

You agree to indemnify and hold SIAM ON CLOUD harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of our website or Services, or your violation of these Terms or applicable law, except to the extent caused by our own negligence or breach of these Terms.

We may suspend or restrict access to our website or Services where we reasonably believe these Terms have been violated. Termination of a specific Client Agreement is governed by the termination provisions set out in that agreement. Provisions of these Terms that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, and limitation of liability) will continue to apply.

These Terms are governed by the laws of the Kingdom of Thailand, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of Thailand, unless a Client Agreement specifies a different dispute resolution mechanism (such as arbitration) for that engagement.

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. We will post the updated version on this page with a revised “Last updated” date. For active clients, any changes affecting a signed Client Agreement will be handled in accordance with the amendment provisions of that agreement.

Documents issued by SIAM ON CLOUD CO., LTD., including hotel booking confirmations, flight reservations, travel itineraries, visa support documents, and related travel documents, may contain a Booking Reference, QR Code, digital identifier, or Verification URL that can be used to verify their authenticity through our official systems.

Any alteration, modification, forgery, or unauthorized reproduction of these documents immediately invalidates the document and may constitute fraud under applicable law.

SIAM ON CLOUD may issue hotel booking confirmations, flight reservations, travel itineraries, invitation letters, and other supporting travel documentation for visa application purposes.

These documents are intended solely to support visa applications and travel planning. They do not constitute proof of visa approval, guarantee issuance of a visa, admission into any country, or confirmation that a traveler satisfies immigration requirements.

Visa decisions remain solely at the discretion of the relevant embassy, consulate, or immigration authority.

SIAM ON CLOUD acts as a travel technology provider, travel service intermediary, and booking facilitator.

Airlines, hotels, transportation providers, insurance companies, and other travel suppliers remain solely responsible for the operation, availability, quality, pricing, policies, schedules, and delivery of their respective services.

SIAM ON CLOUD is not responsible for supplier operational changes, cancellations, schedule modifications, overbookings, force majeure events, or any other circumstances beyond our reasonable control.

Reservation details, schedules, availability, and pricing shown in any document issued by SIAM ON CLOUD are accurate to the best of our knowledge at the time of issuance.

Hotels, airlines, and other travel suppliers may subsequently modify availability, room assignments, schedules, taxes, cancellation policies, baggage allowances, or other booking conditions without prior notice.

Customers are encouraged to verify the latest travel information directly with the relevant supplier prior to departure.

If you have questions about these Terms, please contact us: